Customer support assistant.
An assistant that answers common customer questions from the company's own policies and hands off to staff when needed.
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The problem
The support team answered the same questions about pricing, delivery and returns dozens of times a day.
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We built an assistant trained on the company's own documents, with clear limits and a hand-off to staff for anything sensitive.
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Business effect
Routine questions are answered instantly and every conversation is logged for review.
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